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Terms and Conditions


By using our website you understand and acknowledge that all contents of this website including , text, data, software, photographs, graphics, images, illustrations, maps, designs, icons, and other materials, collectively called “Our Website Contents”, are property of "ASKCustom " and third-party providers . Copying, modification, storage, republishing, transmission or otherwise distribution of our website contents is strictly prohibited without our consent.

ASKCustomBoxes reserves copyright for the design of all printed products. We neither reveal templates to third party, nor we intend to sell them. Your product designs can be used as display images on our webpage and we can utilize them as free samples.

Return and Refund Policy

Due to custom nature of printing products and other services we provide, you need to inform us within 2-3 business days of receiving your order, if you find the delivered product defective or not according to your order specifications.

We cannot issue a refund or credit to you; however we will reprint your original order if we made an error or find it defective or not matching your specifications. Determination of defect is at the discretion of our management.

To receive the reprint of your original order, you must submit digital photos documenting the product defect or return, at your own expense, the full quantity of the original order to us within 7 business days of taking the original order delivery.

Charges related to the expedited orders processing are non-refundable.

Payment, Order Placement and Cancellations

Due to custom nature of printing products and other services we provide, we will not start working on your orders for printing jobs or other services until a full payment including all charges, taxes, shipping and handling fees are paid by the credit card or paid by the user of our website with an approved payment method.

As a part of order placement we require the users and customers of our website to approve proof (whether an electronic file or hard copy) of the printing products or other services they order. Following the approval of proof by the customers the printing jobs are sent to press. Once a print job has been approved by customer and sent to press on or via our website,

no changes are allowed to the artwork files, job specifications, or printing turnaround time. You have a limited time of 4-hours after approval of the proof to cancel your order. Such cancellation will carry charges before the order is cancelled. You may also cancel orders beyond 24-hours time limit. Such cancellation will carry a charge of 50% of the total order amount

to cover work done in our prepress department and financial costs associated with cancellation. We do not guarantee that your order will be cancelled beyond 24-hours time limit.

Changes to our “Website” and “Terms and Conditions”

We reserve the right to amend any portion of our website and or “Terms and Conditions” at any time with or without notice to the users and customers of our website.

The changes to our website will become part of our website and the new “Terms & Conditions” will be updated and will be effective immediately. Your continuous use of our website after such changes are posted will amount to your agreement to such changes.

Trusted by 1000+ Brands Worldwide

We have been perfectly serving top brands to achieve great packaging experience thorugh our custom box packaging solution in eCommerce, retail packaging, food & beverages, advertising material
and promotional campaigns while building a strong relationship with our customers worldwide!